منابع مشابه
Customer Satisfaction and Effective HRM Policies: Customer and Employee Satisfaction
The purpose of this study is to examine the possible link between employee and customer satisfaction. The service provided by employees, help to build a good relationship with customers and can help at increasing their loyalty. Published data for job satisfaction and indicators of customer services of banks were gathered from relevant published works which included data from five different coun...
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Feel lonely? What about reading books? Book is one of the greatest friends to accompany while in your lonely time. When you have no friends and activities somewhere and sometimes, reading book can be a great choice. This is not only for spending the time, it will increase the knowledge. Of course the b=benefits to take will relate to what kind of book that you are reading. And now, we will conc...
متن کاملCustomer Satisfaction Incentives
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متن کاملThe Rasch Model in Customer Satisfaction Survey Data
This paper deals with the measurement of a service or product quality using Customer Satisfaction Survey results. Many different methods are used to analyse customer satisfaction data. Some use statistical models which estimate the relationship between the latent and manifest variables (LISREL, PLS, etc.), whilst others use dimensionality reduction methods (FA, PCA, etc.). All of these methods ...
متن کاملCustomer Satisfaction Degree Evaluation Model in Logistics Using Svm
Customer satisfaction is important for the development of advanced logistical distribution. The paper presents a novel evaluation model of customer satisfaction degree (CSD) based on support vector machine(SVM). The relations of the suppliers and customers are analyzed, then the evaluation index system and fuzzy quantitative methods are provided firstly. The CSD evaluation system including nine...
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ژورنال
عنوان ژورنال: International Journal of Tourism and Hospitality Management in the Digital Age
سال: 2021
ISSN: 2473-5361,2473-5353
DOI: 10.4018/ijthmda.2021010103